1. All trainees are entitled for proper and high-level support from all relevant SGHD staff since they applied till completing the program.
2. Trainees who face difficulty or have matter of concern are encouraged to do the following:
2.1. Medical issues: to discuss the issue first with the relevant tutor, if it is not sorted out or the trainee is still unsatisfied with the outcome, S/He should refer to the Academic Affairs Department for further advice.
2.2. Academic Affairs Department will review the issue and will refer to the Clinical Training Director for further advice.
2.3. The Academic Affairs Department will inform the trainee about the outcome in writing.
2.4. Administration issues should be referred directly to the Academic Affairs Department which will liaise with the relevant department / staff member to sort the issue, the trainee should expect a response within five working days.
3. Suspending the program should be based on genuine reasons.
4. Trainees can request interruption for training from the Academic Affairs Department , requests must be submitted in writing stating the reason and attaching supporting documents.